Grapes of East will seek to protect the privacy of your personal data. Please see below for a breakdown of how we gather & use data along with guidance on how to undertake a request for deletion from our records.
- Use of personal information
Grapes of East collects & uses personal information to administer, support, assist in the review of & obtain feedback on the services we offer. We also use data to ensure that no laws or our terms of contract are broken.
If you would prefer for us not to contact you by way of direct marketing (email newsletter for example), please contact firstname.lastname@example.org & we will ensure the relevant details are removed from our system & you are not contacted unless you personal request to be.
- Collecting of personal information
Personal information is collected by Grapes of East directly from clients. Clients who request their details are securely stored on our system or clients who place orders via the website will have their details held for a reasonable length of time in order to facilitate, administer & support the services we offer.
- The personal information we collect
Along with the data given directly to Grapes of East from clients in person, over the phone or via email, we will also collect data of users placing orders via the website or browsing the website. This data could include logs, details of networks, data & systems accessed, details of the sender & recipients of messages sent over our services, times & location of log on or access, duration of sessions, clickstream & similar usage or system data. This data may sometimes be traceable to/related to not just companies but also named individuals. Please feel free the browse the Grapes of East website anonymously should you have any concerns about data retention.
Upon request we provide site visitors with access to all information including proprietary information that we maintain about them (but not other users unless required to do so by law) including contact information (e.g. name, delivery address, phone number, email address). Users can access this information by e-mailing or writing to us, please point 10 for our postal address.
We also collect the e-mail addresses of those who communicate with us via e-mail & aggregate information on what pages users access or visit. Information volunteered by the user such as survey information &/or site registrations is also collected. The information we collect is used primarily for internal review & to improve the content of grapesofeast.com & services. It is also used to notify users about updates to our services. This information is not shared with any third parties for commercial purposes & if you would prefer not to receive email correspondence from Grapes of East, please email email@example.com
If you do receive an unwanted emails from us all our correspondence offers clear instructions on how to unsubscribe, but please email firstname.lastname@example.org if you are struggling to opt-out.
- Methods of storage & duration of storage
Grapes of East may store your information in its databases, such as its customer database or supplier database, for reference. The information may be retained & used by Grapes of East for a reasonable period, reflecting our need to answer queries or resolve problems, provide improved & new services & any data retention requirements of the law. This means we may retain information after an individual ceases to use Grapes of East services or after the individual has ceased to interact with Grapes of East. Except where the law, authorities, or regulatory bodies require us to retain it for longer, we retain data generated by users visiting the website for a reasonable period after it was generated.
- Third parties
Grapes of East will only share data with third parties where you specifically agree. Data required for the fulfillment of services such as deliveries (name of the consignee, delivery address, telephone, etc) will be securely transferred to the relevant third party where necessary. We will only provide your data to companies who operate in line with the legal requirements regarding data handling, protection & storage. Details of who your data has been passed to & for what purpose is available on request.
Grapes of East customer list is not shared with any third parties.
- E-mail alerts, correspondence & newsletters
Grapes of East will occasionally send email alerts & email correspondence to clients who have placed orders in-store, over the phone, via email or via the website. Emails will be sent to addresses supplied directly to the Grapes of East by clients. We may also infrequently send newsletters advertising in-store tastings, new products, etc. You can at any time choose to stop receiving e-mail alerts or newsletters by following the instructions on the alert, notification, or e-newsletter or by e-mailing email@example.com.
- Monitoring of email correspondence
We may intercept emails sent to individuals within Grapes of East. This could be for reasons of security, the detection of crime or to ensure prompt service is provided during staff member absence. We may reject, delay or remove content from emails which have a nature, content or attachments which may disrupt Grapes of East’ systems or because they may pose security issues such as viruses
What Are Cookies?
For more general information on cookies see the Wikipedia article on HTTP Cookies.
You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
The Cookies We Set
Email newsletters related cookies
This site offers newsletter or email subscription services and cookies may be used to remember if you are already registered and whether to show certain notifications which might only be valid to subscribe/unsubscribed users.
Orders processing related cookies
This site offers e-commerce or payment facilities and some cookies are essential to ensure that your order is remembered between pages so that we can process it properly.
Forms related cookies
When you submit data through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content.
For more information on Google Analytics cookies, see the official Google Analytics page.
Hopefully, that has clarified things for you and as was previously mentioned if there is something that you aren’t sure whether you need or not it’s usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.
Security relating to the handling & storage of electronic & physical records is taken very seriously at Grapes of East & we take reasonable measures (including access control, password protection, encryption, alarms, back-up, environment integrity & transmission/communication standard) to protect against the loss, alteration or misuse of the personal information Grapes of East stores.
We will not store customer credit card or debit card details for any length of time. Payment card details entered on the Grapes of East website are encrypted at all times & are not stored.
- Questions & queries
If you have any questions about Grapes of East privacy/data protection policy or the use of data in a particular service, you should write to the David Mellor, Data Protection Officer, Grapes of East, 24 Eastbury Road, London, United Kingdom, E6 6LP. Alternatively, please email firstname.lastname@example.org or call +44 020 35384601.